Customer Service Support
The VariQuest® team is committed to providing quality products, excellent support, and responsive service. Our Customer Service Department can be reached between the hours of 8:00 a.m. and 5:00 p.m. (Central Standard Time), Monday through Friday. Contact us at the toll-free numbers or email address listed below:
Telephone: 800.328.0585 | Fax: 800.543.8966 | Email: [email protected]
Order Lead Times
Orders usually ship complete within 48 hours. If you have an urgent need, we will do our best to ship your order the same day if your request is received by 12:00 p.m. (CST), but not guaranteed.
Back Orders
If your order has one or more items on back order, we will ship what is available within the stated time period and ship the other item(s) when they become available. If it is important that your order ship complete, be sure to specify this when placing your order. Product availability can be provided for you over the phone. All back orders will ship utilizing the same shipping method as the original shipment.
Payment Terms
Open account terms are Net 30 Days. VariQuest accepts Visa, MasterCard, Discover, and American Express as payment. You can also pre-pay your order with a check. If you want to prepay by check, you need to call and get the exact amount of the order including freight charges before you make out your check. You will then need to fax a copy of the check to 800-543-8966.
Return Policy and Procedures for Supplies
When returning any VariQuest supplies, you must first request a Return Authorization by contacting us at 800-328-0585 and pressing option 2 for customer service. Before you call, be sure to have all related product information available, including: your P.O. # and/or our order #, catalog number(s), and a detailed explanation of the problem. A return authorization must be requested within (10) days of receipt. If VariQuest agrees to authorize a return, you will incur a restocking charge of 15% of the invoiced price and you need to send back at your expense. See the below address for product returns:
Varitronics, LLC
7200 93rd Ave NE Suite 120
Brooklyn Park, MN 55445
The authorization number must be clearly displayed on ALL packages returned. Please return product within (15) fifteen days of the date the authorization number was issued. Merchandise arriving at Varitronics without an authorization number may be returned to sender at sender’s expense.
Return of Order Errors
If you receive merchandise not ordered, please report the error to the Customer Service Department to request a return authorization within ten (10) days of receipt. The cartons must be unopened, undamaged, and resalable when received by VariQuest®. We will credit your account when the merchandise is received and inspected at our facility. Credit will also be given for all freight costs related to the items shipped in error. If you made an error in the order and wish to return the merchandise, you will need to send it back at your expense. If VariQuest agrees to authorize the return, you will incur a restocking charge of 15% of the invoiced price.
Shipping Claims
It is our policy to thoroughly check all orders and carefully pack them to ensure they arrive in good condition. When you sign for your shipment, you are agreeing that you have received the number of packages stated on your Bill of Lading in good condition. It is your responsibility to make sure that the count you are signing for is what is being delivered. If there is an error or damage and you believe Varitronics is at fault, please notify our Customer Service Department within (3) three business days from the date the merchandise was received. Also, you must indicate error or damage on the Bill of Lading.